Refund policy
Customers in the United States:
Poppy Monk offers no-quibble returns on eligible, unused items.
You can return eligible items within 30 days of receipt, no questions asked, under the following conditions:
Your item(s) must be in the same condition that you received it, unused, and in its original packaging. It must also have been purchased from this website.
Frames, books, stretcher bars, and items listed as Final Sale (most sale items) are not eligible for automatic return.
Return Shipping
If you added return coverage at checkout, your return shipping is free and we'll provide a prepaid label. If you did not add return coverage, you're responsible for the cost of return shipping.
How to start a return or exchange
Head to our returns portal HERE, enter your order number and email, and select the item(s) you'd like to send back. Choose a refund or an exchange and submit. If you added return coverage, we'll email your prepaid label right away. If not, you'll receive instructions for shipping the item back at your own cost. No need to contact us first.
Exchanges
Prefer a different kit? Start an exchange in the portal HERE, pick your replacement, and we'll get it on its way. If your replacement isn't available, we'll process your request as a refund instead.
Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged, or you received the wrong item, start a return in the portal and upload a photo, or email us at info@poppymonkneedlepointkits.com. We'll make it right straight away at no cost to you, whether or not you added return coverage.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards, picture frames, stretcher bars, or books.
Refunds
We will notify you by email once we’ve received your return. You will be automatically refunded to your original payment method. Please remember it can take time for your bank or credit card company to process and post the refund.
Customers receiving items outside of the United States:
We regret we cannot pay for shipping on international returns unless the item was damaged or defective when you received it, or you received the wrong item. If this has occurred, please let us know as soon as possible by sending an email to info@poppymonkneedlepointkits.com and we will arrange for a convenient return.
To be eligible for a return of a non-damaged or defective item, it must be in the same condition that you received it, unused, and in its original packaging. It must also have been purchased from this website.
If you wish to return an item please mail it to:
Poppy Monk Needlepoint
152 Mine Lake Court, Suite 100
Raleigh, NC 27615
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item so that we can correct the problem straight away.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards, books, or picture frames.
Exchanges
International customers (outside of the U.S.) are not eligible for exchanges or returns except where the item is damaged, defective, or sent in error.
Refunds
We will notify you once we have received your return. You will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.